Introduction

Welcome to THEE COLLECTIVE LTD. This Privacy Policy details our commitment to protecting the privacy of individuals who visit our website and use our services. We are dedicated to being transparent about how we collect, use, and secure your data for our e-commerce operations, which include selling repair parts, offering development and design services, and providing computer-related products.

Our 100% Refund Guarantee

Your satisfaction is paramount. We offer a 100% refund policy on eligible products and services. If you are not satisfied, you can request a full refund within 24 to 48 working hours of your purchase or delivery.

Eligibility & Process

To initiate a refund, please contact our support team with your order details. The policy applies to most physical products and standard services; custom development work may have different terms outlined in your service agreement.

Commitment to Quality & Warranty

We pride ourselves on providing genuine, best-in-class products. Every item we sell is sourced from authorized dealers and is subject to rigorous quality checks.

All products are covered by a warranty and guarantee as per the original manufacturer's policy. We facilitate this process to ensure a seamless experience for you should an issue arise.

What Information We Collect

To provide our services effectively, we collect necessary information. This is categorized as follows:

Personal Data

Name, email, shipping address, and contact number.

Transactional Data

Purchase history, order details, and payment information (processed securely by our payment partners).

Technical Data

IP address, browser type, and cookies for site functionality and analytics.

How We Secure Your Data

Your data's security is a top priority. We employ a multi-layered security approach to protect your information against unauthorized access or breaches.

SSL Encryption: All data transmitted to and from our website is encrypted using 256-bit SSL.
Secure Servers: Your information is stored on servers with advanced firewall protection and limited access.
Regular Audits: We conduct periodic security assessments to identify and patch potential vulnerabilities.

Your Data Protection Rights

You have full control over your personal data. Under GDPR and other data protection laws, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete data.
  • Request the deletion of your data.
  • Object to or restrict the processing of your data.
  • Request a portable copy of your data.

Contact Our Privacy Team

For any questions, concerns, or requests regarding your privacy, please reach out to us. We are here to help.

Support & Inquiries

Email us at contactus@theecollective.ltd or call us at +44 07537107317. We aim to respond within 24 hours.